PRODUCT INFORMATION
PAYMENT
ORDERING
DELIVERY

PRODUCT INFORMATION

Available to Order what does this mean?

Some of our items may not be displayed on our floors but we can order them into our stores. Wait and delivery times are subjected to supplier availability and can vary from the product ranges you choose from. In this case, you may place an order but it is best to contact your local store first.

How do you measure furniture?

We measure our furniture in mm’s where possible to give you the most accurate measurement, so you know if the product will fit in your given space. Products are measured by W x D x H that’s Width x Depth x Height.

What is the standard width of a sofa 3 seater sofa?

The standard width of a sofa is around 2100mm give or take 100mm depending on the sofa you choose.

How do you determine the direction of a left and right hand facing chaise?

LEFT HAND FACING

RIGHT HAND FACING

When you are standing looking at a lounge a from the front a left hand facing chaise will be on your left and a right hand facing will be on your right

How long is an 8 piece dining table?

The most common length of an 8 piece dining table is 2100mm give or take 100mm.

What is A GRADE LEATHER?

Corrected grain leathers suitable for most people's needs and available in a wide range of colours to suite your decor. This leather has been tested to comply with standards set by the Australian Furnishing Research Development Institute for thickness, colour fastness, perspiration and strength.

What is AA GRADE LEATHER?

A range of uncorrected natural leathers that offer a softer and more pliable feel.

How do I install a dresser and mirror?

This is a two person job get one person to hold the mirror in place.

First screw two screws into each of the dresser mirror sticks to the dresser unit making sure you are leaving at least half of the sticks to run up the mirror.

Next the sticks are mounted to the dresser carefully line up where you want the mirror to be positioned, measure equal distances for the side of each end of the dresser for best center alignment.

Then screw through the sticks into the back of the mirror wooden frame fixing the mirror to the dresser. It is advisable to have two screws in each of the mirror and two in the dresser to secure this in place.

PAYMENTS

Do you do layby?

Yes we do 3 months layby with 20% deposit with fortnightly repayments.

Do you do interest-free?

Yes we do interest-free through Gem Visa and Certegy Ezi-Pay. Please visit www.gemvisa.com.au or www.certegyezipay.com.au to apply.

ORDERING

How can I place an order?

You can place an order online, or by visiting you local store or you can give us a call.

Can I order a sofa in a different colour?

Yes you may with certain sofa's. Please contact us know by phone or email if you would like a certain colour, many of our Zoletti sofas offer a wide variety of colour ranges.

DELIVERY

How much is delivery?

Delivery starts from $40 and we delivery up to 50km from each of our stores.

When will my item be delivered?

A day will be designated for delivery depending on where you live you may organise to have to item drop off in the morning or the afternoon. We do not give out specific times as it depends on how busy our drivers are however you will receive a phone call 30 minutes prior to delivery.

Do I need to give any special delivery instructions?

Yes if you are located in a hard to find area such as rural properties, please advise our store prior to delivery instruction of any directions or any hazards our drivers may encounter getting to your door. To ensure our drivers remain safe and ensure an effecient delivery.

Is installation included in delivery?

No not unless an arrangement is made prior to delivery and small setup fee should be included on your invoice docket.

Will it fit through my door?

You can check with us instore or online or call us for the measurements and we will check it out for you. If you come instore we always have some measuring tapes around you can use. Generally if you measure the width of your door and compare it do the smallest width or depth of a product will tell you if this is possible.

Do we take packaging?

No, we don't take the rubbish due to our truck blocking our next deliveries, however there other options such as free recycling at your nearest recycling centre.

Where is your warehouse?

30 Lawson Crescent Coffs Harbour

Drive down Orlando Street take the third right down Lawson Cresent and the warehouse will be on your left next to the party supplies shop. Please ring the bell to gain the attention of a warehouse storeperson.